Strategic ICT partner to one of South Africa’s two largest pharmacy chains.

Dis-Chem operates 216 stores in Southern Africa plus branches in Namibia and Botswana, and has added Baby City and the Medicare Pharmacy Group. A client since inception, Dis-Chem is also a strategic partner and holds a minority stake in the Vexall business.

SERVICES USED
Helpdesk support
On-site support
Pharmacy bureau
Medical aid recon (ERA)
Project management
V-Sign

South Africa, Namibia, Botswana

Retail & wholesale pharmacy · 270+ stores

Founded in 1978 by pharmacists Ivan and Lynette Saltzman, Dis-Chem introduced the discount pharmacy concept to South Africa and listed 27.5% of its share capital on the JSE in 2016, the second-largest IPO in the exchange’s history. Its PHARMACY FIRST strategy means every store carries a dispensary, across retail and wholesale segments served by four distribution centres.

Vexall supports Dis-Chem (216 stores, 3 016 POS and 2 000 back office terminals), The Local Choice (217 stores, 15 POS) and Baby City (37 stores, 121 POS).

ITIL-aligned incident management delivered by subject matter experts who understand retail systems and processes. Hardware maintenance, ad-hoc projects and installations delivered through a national network of qualified field technicians. Price and medical aid updates across pricing structures, medical aid rules and drug selections, aligned to industry governance standards. Digital medical aid reconciliation managing every element of medical aid payments and reconciliation. Alongside these, Vexall delivers PMBOK-aligned project management, technical and functional consultancy, and V-Sign, the platform that lets a pharmacist issue, manage and store copy scripts digitally instead of printing them.