Retail ICT. Delivered with

Precision, Scale and

Accountability

Specialist ICT services purpose-built for the retail sector, powering in-store operations for businesses of every size, across Pharmacy, Fashion, General Merchandise and QSR.

TRUSTED BY LEADING SOUTH AFRICAN RETAIL BRANDS
Dis-Chem
Mr Price
Motus
Miladys
Life
Local Choice
Medirite
Klinicare
Baby City
Italtile
CTM
Retailability
Toys R Us
Legit
Style
Swagga
Senqu
Mr Price Home
Babies R Us
Builders Warehouse
Choice Clothing
Clothing Junction
Clinix
Cornerstone Pharmacy
Hyperpharm
Mr Price Cellular
Mr Price Sport
Pedros
Pepkor Speciality
RDL Pharmacies
Sheet Street
Sondelani
Top T
Victory Lab
Yuppiechef
INDUSTRIES SNAPSHOT

One ICT partner across the formats you trade in.

Our exclusive focus on retail enables us to deliver consistent, high-quality service across diverse sub-sectors. Hover a card to see it in action.

pharmacy
Pharmacy

Deep integration with regulated healthcare environments, dispensing, claims and compliance systems.

PHARMACY
Learn more about Pharmacy
fashion
Fashion

High-volume, fast-moving operations with strong reliance on POS, inventory visibility and omnichannel enablement.

FASHION
Learn more about Fashion
general-merchandise
General Merchandise

Scalable support across large store networks with diverse operational and product complexity.

GENERAL MERCHANDISE
Learn more about General Merchandise
quick-service-restaurants
Quick Service Restaurants

High-availability environments requiring real-time processing, uptime assurance and streamlined customer interactions.

QUICK SERVICE RESTAURANTS
Learn more about Quick Service Restaurants
fmcg
EMERGING
FMCG

Emerging capability supporting supply-chain integration, distribution environments and retail execution layers.

FMCG
Learn more about FMCG
AT SCALE
Thousands of retail endpoints across South Africa & Africa.

9

PROVINCES COVERED

24/7

FIELD INFRASTRUCTURE

99.9%

UPTIME
WHY VEXALL

Built for retail. Run as one.

Deep retail expertise, a decentralised delivery model and a cost-efficient operating structure, so retailers maintain continuity, protect revenue-critical systems and scale with confidence.

retail only focus icon
Retail-Only Focus

We specialise exclusively in retail, unmatched consistency, domain expertise and service alignment across multi-site environments.

commercially efficient icon
Commercially Efficient by Design
A flat operating structure removes unnecessary overheads, delivering high-quality services at highly competitive price points.
Unmatched Industry Experience
Extensive combined retail experience, deep understanding of systems, operations and the full IT value chain.
National & Cross-Border Scale
Coverage across all nine provinces, with cross-border capability spanning multiple African markets.
vexall integrated support icon
Integrated & Authorised Support
OEM-authorised repair centres and fully integrated service delivery reduce downtown and extend asset lifecycle.
vexall innovation icon
Innovation-Driven Roadmap

Continuous investment in AI, automation and platform capabilities to improve efficiency, visibility and performance.

vexall people icon
People-Driven Performance

A culture of ownership and accountability ensures consistent, high-quality service delivery.

WHAT DIFFERENTIATES US

Experience, operating model and execution, combined for complex retail.

Vexall’s differentiation is rooted in how we combine experience, operating model, and execution capability to meet the demands of complex retail environments. Our strength lies in a powerful combination of deep retail experience, a proximity-based operating model, and a delivery structure designed for scale and speed.

vexall deep retail icon

Deep retail experience

Our teams understand retail from the inside out, with experience spanning complex store environments, national rollouts, and high-pressure operational support.

vexall proximity icon

Proximity-based model

A decentralised service model that places capability closer to the store, ensuring faster response times and stronger alignment to real-world retail conditions.

Built for scale & speed

Strong technical depth, integrated service capability, and a cost-efficient operating model deliver retail ICT services that are consistent, responsive, and built for scale.

OUR OPERATING PHILOSOPHY

Retail ICT requires a fundamentally different operating approach.

We believe retail ICT requires a fundamentally different operating approach: one defined by speed, precision, and an understanding of the store environment.

vexall close icon
Close to the business

Operating close to the business, responding with urgency, and maintaining a strong awareness of how stores function day to day.

Efficient at scale

Delivering cost efficiency at scale without compromising service quality or responsiveness.

Always improving

Continuous improvement, constantly evolving our model, tools, and capabilities to keep pace with the demands of modern retail.

HOW WE DELIVER

One journey, six stages, from decision to optimisation.

vexall 01 icon
Plan

Helping retailers make the right technology decisions.

vexall 02 icon
Source

Supplying the technology your stores need.

vexall 03 icon
Prepare

Every device configured, tagged and store-ready before deployment.

vexall 04 icon
Deploy

Nationwide and cross-border implementation by retail specialists.

vexall 05 icon
Support

Service management that keeps every store trading.

vexall 06 icon
Optimise

Continuous improvement with data, automation and AI.

See how we deliver end-to-end
CLIENT EXPERIENCE

Proof, not promises.

Supporting thousands of retail endpoints across South Africa and Africa, across multiple
sectors and technology environments.

medirite

4.9

CSAT

“The transition to Vexall as a service provider was quicker than expected and without problems. Vexall’s staff are skilled and have vast experience in providing the services we contracted them to do. We are very pleased with the partnership we have with them.”

Herman Pretorius

IT Manager at MediRite Pharmacy Group

Read case study
dischem

98.58%

SLA

“Vexall has become a strategic partner, supporting the business in executing its strategy in a fast paced and ever evolving environment. Their continued service excellence will be well received by any prospective client.”

Riaan van der Westhuizen

IT Manager at Dis-Chem Pharmacy Group

Read case study
mr price

4.8

CSAT

“The feedback from our trading divisions regarding Vexall has been overwhelmingly positive. Even after almost two years these values have remained steadfast, resulting in noticeable improvements in SLAs and of stability in the store trading space.”

Simon Bradshaw

IT Director at Mr Price Group

Read case study
vexall cornerstone pharmacy logo

4.5

CSAT

“Changing service providers always comes with inherent risks, however the migration to Vexall almost seemed effortless without any disruption to the group.”

Heinrich du Toit

CEO at Cornerstone Pharmacy Group

Read case study

4.8

CSAT

“The expertise and responsiveness of the Vexall team have significantly enhanced our operational efficiencies. Their tailored support ensures our technological needs are met with precision and timeliness.”

Ruan Scholtz

IT Manager at Italtile Group

Read case study
vexall retailability logo

491

STORES

“We appreciate the excellent services Vexall has provided, which have significantly contributed to improving our IT operational support, particularly with the field support team.”

Vinny Govender

Technical Team Leader at Retailability Group

Read case study
CONTACT

Let's talk about your store estate.

Tell us where ICT is holding your stores back. We’ll show you what precision, scale and accountability look like in practice.

  • vexall phone iconTalk to a consultant
    A retail ICT specialist, not a call centre.
  • vexall clock iconOne business day
    We respond to every enquiry, fast.
  • vexall location iconNational coverage
    Cape Town · Johannesburg · 9 provinces.
REPLIES WITHIN ONE BUSINESS DAY