Fashion & General Merchandise · Client Case Study
Field support, cabling and Retail Directions development across 491 stores.
Founded in 1984, Retailability is one of Southern Africa’s leading fashion retailers, operating 491 stores across South Africa, Namibia, Botswana, Lesotho and Eswatini. Vexall has supported the group since 2022.
SERVICES USED
New store setups
Network cabling
Warehousing & logistics
Field support
Retail Directions support
Southern Africa, five countries
Fashion retail · 491 stores
Background
Retailability began as an apparel importer and grew into a multi-brand group spanning Edgars, Legit, Beaver Canoe, Swagga, Keedo and Boardmans, covering apparel, footwear, accessories and homeware. Its 2020 acquisition of Edgars strengthened its position across the region, and its strategy centres on affordable, quality fashion delivered through a customer-centric operating model.
The Vexall offering
New store setups, network cabling, warehousing and logistics, field support, Retail Directions support and development, and project management, delivered in close collaboration with the client’s own technical teams.
The outcome
After reviewing ticket volume and network support needs, Retailability increased the volume of tickets assigned to Vexall. A jointly agreed SOP and a completed technical scoping session now set clear support expectations for the teams on the ground.
“Great service delivery, with clear ticket management from the management team. Well organised and communicates effectively both onsite and via MS Teams.”
Retailability Group technical support team
30
New stores & revamps (2024)
50
Cabling division projects
10
Retail Directions developments
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