Asset management and field support for a 2 700-store retail powerhouse.

Mr Price Group operates 2 487 stores in South Africa and 215 across Namibia, Zambia, Kenya, Botswana, Lesotho and Eswatini. As the group expanded, its IT estate demanded efficient field support and robust asset management.

SERVICES USED
Project management
Device management
Service desk support
Field support
Lifecycle & disposal

South Africa & six African markets

Fashion & general merchandise · 2 702 stores

Mr Price Group trades across apparel, home, Miladys, Sheet Street, Yuppiechef and telecoms, and has grown through strategic acquisitions including Power Fashion and the Studio88 Group. That growth increased the complexity of its IT infrastructure: timely on-site support became essential to minimise downtime, and a comprehensive asset management system was needed to optimise resource allocation, track assets and ensure maintenance policy compliance.

A full lifecycle service: project management, warehousing and logistics, setup and staging, device management, service desk support, field support, preventative maintenance, maintenance and repairs, and decommissioning and disposal.

31 342 calls closed at a 98.47% SLA and a 4.8 customer satisfaction rating, with measurable SLA improvement and greater stability in the store trading space after nearly two years of partnership.